Question 1

How long does it take to set up Chatwoot on Opsily?

Accepted Answer

Deployment typically takes less than five minutes. Once you select your plan and provide a name for your instance, our automated system provisions the server, installs the Chatwoot stack, and configures the necessary databases. You will receive an email with your login credentials as soon as the process is complete. There is no manual configuration or coding required to get started.

Question 2

Can I migrate my existing tickets from Zendesk or Intercom?

Accepted Answer

Yes, you can migrate your existing customer data and ticket history. Chatwoot provides robust API documentation and import tools to help move your data from proprietary platforms. Since you have full access to the underlying PostgreSQL database on Opsily, you can also perform bulk imports more easily than on locked-down SaaS platforms. This ensures your team keeps their context and history during the transition.

Question 3

Is Chatwoot the best support ticket system open source alternative?

Accepted Answer

Chatwoot's SaaS plans charge based on the number of agents, starting at $19 or $39 per agent. This means your bill grows every time you hire someone. Opsily charges a flat monthly fee for the managed server hosting. You can add as many agents as your server resources can handle without paying extra for each seat, which often results in 70% to 90% savings for growing teams.

Question 4

Is my support data secure and GDPR compliant?

Accepted Answer

Self-hosting is the most effective way to handle GDPR requirements. When you use Chatwoot on Opsily, your customer conversations and contact details are stored in your own isolated PostgreSQL database. You decide where that data lives and who has access to it. Unlike proprietary SaaS vendors that mix your data with thousands of other companies, your instance is a private environment completely under your control.

Question 5

Who handles the technical maintenance and updates?

Accepted Answer

Opsily handles the heavy lifting of server management. We manage OS updates, security patches, and automated backups of your DocuSeal instance. You get the benefits of a self-hosted 'on-premise' solution with the ease of use of a SaaS platform. We monitor your server 24/7 to ensure maximum uptime.

Question 6

Who handles the technical maintenance and updates?

Accepted Answer

Opsily handles the heavy lifting of server management. We manage OS updates, security patches, and automated backups of your DocuSeal instance. You get the benefits of a self-hosted 'on-premise' solution with the ease of use of a SaaS platform. We monitor your server 24/7 to ensure maximum uptime.

Question 7

Which communication channels can I connect to Chatwoot?

Accepted Answer

Chatwoot supports a wide variety of channels including Email, Live Chat, WhatsApp, Facebook Messenger, and X (Twitter). You can also connect SMS via Twilio or build custom integrations using webhooks. All of these channels feed into a single unified inbox for your team. This allows your agents to respond to customers on their preferred platform without leaving the helpdesk dashboard. It simplifies the workflow and improves response times.

Question 8

Can I use my own custom domain for the dashboard?

Accepted Answer

Yes, you can fully customize the domain and branding of your support system. You can map your Chatwoot instance to a custom subdomain like support.yourcompany.com. This includes the agent dashboard and the public-facing help center. Custom domain mapping is included in all our plans, helping you maintain a professional and consistent brand experience for both your employees and your customers.

Support Ticket System Open Source: Chatwoot Hosting

Managed Support Ticket System Open Source

One-Click Deployment

Zero-Maintenance Updates

Hardened Security

Three Steps to Support Freedom

Choose Your App

Pick Your Plan

Auto-Provision

Connect Channels

Scale Effortlessly

Transparent Pricing for Open Source Support

Enterprise-Grade Reliability

GDPR Compliant

Data Encryption

99.9% Uptime

Isolated Hosting

Frequently Asked Questions

Ready to Own Your Support Stack?