The Modern Open Source Ticketing System
Stop paying the seat tax. Most ticketing systems charge you for every person you hire. It's a tax on your growth. Chatwoot gives you Zendesk-level features without the enterprise pricing. We host it on dedicated German servers so you own the data and the relationship.
Trusted by fast-moving teams
Why teams switch to an open source ticketing system
A side-by-side look at what you pay and what you actually get.
SaaS pricing based on standard enterprise tiers. Opsily pricing includes managed hosting and updates.
Managed Hosting for Your Open Source Ticketing System
Self-hosting an open source ticketing system is great until you have to manage the server. We take the maintenance off your plate.
Updates without the anxiety
New features for Chatwoot come out every month. We handle the migration and updates for you. You get the latest AI tools and omnichannel features without touching a terminal. We test everything before it hits your server.
Speed that lowers bounce rates
Slow chat widgets kill conversions. We host your instance on NVMe-powered hardware in Frankfurt. Your dashboard loads instantly and your customers never wait for a chat bubble to appear. Fast support starts with fast software.
Privacy as a default
Your customer conversations are your most sensitive data. We provide dedicated instances, not shared databases. Every server comes with automatic SSL and daily encrypted backups. Your data stays in Germany, fully compliant with GDPR mandates.
Built for teams who need reliability
Why your next helpdesk should be open source
Software companies have spent a decade training us to accept seat-based pricing. They tell us that if our support team grows from 5 to 15 people, our bill should triple. This is not true. The cost of hosting the software does not triple. Only the vendor's profit does.
Breaking the vendor lock-in
When you use a closed SaaS platform, you do not own your data. You rent access to it. If you want to move your tickets to another platform, you have to beg for an export. With an open source ticketing system like Chatwoot, you own the database. You can move it anywhere, anytime.
GDPR and data residency
For companies in Europe, data sovereignty is not a feature: it is a requirement. Using US-based support tools often requires complex Data Processing Agreements. By hosting your ticketing system on Opsily's German infrastructure, you simplify your compliance stack. Your data never leaves the EU.
AI without the privacy trade-off
Chatwoot now includes AI-assisted support features. Unlike many SaaS tools that feed your data into a global model, a self-hosted instance gives you more control over how AI interacts with your customer history. You get the efficiency of modern LLMs with the privacy of a private server.
EUR 800 a year for tools that used to cost us multiples of that. We replaced HubSpot, Make.com, and our password manager with self-hosted apps on Opsily. One provider, one fee.
Franz Koller
Co-Founder · Joy
Everything you need to support customers.
We don't gatekeep features. Every plan gets the full version of Chatwoot with all integrations included.
Your helpdesk is ready in 3 minutes
Choose Your App
Select an app to get started.
Pick your server size
Choose a plan based on your expected traffic. Small teams start on our Small plan. High-volume stores go Large. You can scale up as you grow.
One-click deployment
Select Chatwoot from our app catalog. Our system spins up a dedicated instance on German hardware automatically. No code required.
Connect your channels
Plug in your support email or connect your WhatsApp Business API. Your team can start answering tickets immediately from one dashboard.
Scale with confidence
We handle the backups, the security patches, and the infrastructure. You focus on talking to your customers. We keep the lights on.
Predictable Pricing
No per-user fees. No hidden limits. Just professional hosting for your ticketing system.
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Trust & Compliance
GDPR Compliant
All data is hosted in ISO 27001 certified data centers in Frankfurt, Germany. We strictly adhere to EU data protection laws.
Dedicated Instances
You never share a database with other customers. Your instance is yours alone, providing a massive security barrier.
Encrypted Backups
We take daily snapshots of your entire server. Backups are encrypted and stored offsite for maximum disaster recovery.
Auto-SSL
Every Chatwoot instance comes with automatic Let's Encrypt SSL certificates. All traffic is encrypted in transit.
Frequently Asked Questions
Yes, modern tools like Chatwoot provide a comparable feature set for most teams. You get omnichannel support for email, live chat, WhatsApp, and social media in one unified dashboard. It also includes modern features like AI-assisted responses, internal notes, and detailed analytics. The primary difference is the business model: you pay for the server, not for the number of people answering tickets.
What our customers say
Teams across the EU run their stack on Opsily. Here is what that looks like in practice.
EUR 800 a year for tools that used to cost us multiples of that. We replaced HubSpot, Make.com, and our password manager with self-hosted apps on Opsily. One provider, one fee.
Franz Koller
Co-Founder • Joy
We were paying per user on everything and it added up fast. Now we run five apps for less than one of those old plans. My finance team finally stopped asking questions.
Elise
Head of Operations
Wanted to use n8n for ages but the self-host part always stopped me. Opsily just handled it. Got the power without becoming an IT person overnight.
Federica B.
Automation Consultant
Own your ticketing system today
Join the teams moving away from expensive SaaS and back to open source. Launch your Chatwoot instance on Opsily in minutes.