Terms of Service
Terms of Service
Effective Date: August 19, 2026
These Terms of Service ("Terms") govern access to and use of the Opsily platform (opsily.com) and all related hosting services (the "Service") provided by Goodrepublic UG (haftungsbeschraenkt), Karl-Kunger-Strasse, 12435 Berlin, Germany ("Opsily," "we," "us"). By creating an account, subscribing to a plan, or otherwise using the Service, you ("Customer," "you") agree to these Terms.
If you are an existing customer who began using the Service before the Effective Date above, these Terms take effect for your account 30 days after we send you notice by email, or on your first login after that period, whichever occurs first. Continued use of the Service after that date constitutes acceptance.
1. What the Service Is
Opsily provisions and manages server infrastructure to run pre-configured, open-source software templates (e.g. n8n, DocuSeal, LibreChat, and other applications listed in our catalog) that you choose to deploy. Specifically:
- We are responsible for: the underlying server, its uptime, security patching and hardening of the infrastructure layer, HTTPS/TLS certificates, and infrastructure-level backups.
- You are responsible for: configuring and operating the application itself once deployed - its settings, integrations, users, content, and the data you put into it.
- Application data lives on your own dedicated server, not on a shared Opsily platform database. We do not access, view, or process the data inside your hosted application unless you explicitly ask us to (e.g. for support purposes).
See Section 9 ("Hosting & Third-Party Software Disclaimer") for the detailed liability split.
2. Eligibility
The Service is available to both businesses and individual consumers. There is no minimum company size or type requirement. We do not provide the Service to individuals or entities located in, or subject to the jurisdiction of, any country or region subject to EU, UN, or US sanctions, or to anyone on a related restricted-party list.
3. Accounts
You must provide accurate registration information and are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
4. Fees & Payment
- Subscriptions are billed monthly or annually via Stripe, in advance.
- We may change our prices. We will give at least 30 days' advance email notice before a price change takes effect for your existing subscription. Continuing to use the Service after a price change takes effect constitutes acceptance of the new price.
- Refunds: Fees are non-refundable, except where we fail to deliver the Service as promised, in which case we will issue a refund for the affected period at our discretion.
- Cancellation: If you cancel, your subscription continues until the end of the current billing period; no partial refund is issued for the unused portion.
5. Term, Cancellation & Deletion of Data
Upon cancellation or termination of your subscription, your server, application, and all associated data are deleted immediately, except: free-trial usage of our "Ship" product is retained for 30 days after trial expiry before deletion. Once data is deleted it cannot be recovered - please export anything you need before cancelling.
6. Right of Withdrawal (Consumers)
If you are a consumer within the meaning of EU consumer protection law, you generally have a 14-day right to withdraw from a digital service contract without giving a reason. Because our Service is provisioned and made available to you immediately upon subscribing, by subscribing you expressly request that we begin performance immediately and you acknowledge that you thereby lose your right of withdrawal once the Service has been provided, in accordance with Art. 16(m) of Directive 2011/83/EU and Section 356(4)-(5) BGB.
7. Acceptable Use Policy
You may not use the Service to:
- Host or transmit content that is illegal under applicable law;
- Distribute malware, conduct denial-of-service attacks, or otherwise compromise the security or availability of any system;
- Send unsolicited bulk communications (spam) or engage in phishing;
- Infringe the intellectual property rights of any third party;
- Host, generate, or distribute child sexual abuse material (CSAM) - such use will be reported to the relevant authorities;
- Harass, threaten, or abuse any individual;
- Attempt to circumvent the security, resource limits, or access controls of the Service;
- Exceed the resource limits (storage, bandwidth, CPU, users, or similar) of your purchased plan.
We do not monitor customer applications or data on an ongoing basis. Consistent with Sections 7-10 TMG, we act only once we become aware of a specific violation - for example through a complaint or abuse report. On becoming aware of a violation, we will typically issue a warning, and may immediately suspend or terminate the offending account (including the server, application, and data) at our discretion if the violation is severe or not remedied. Report abuse to security@opsily.com.
8. Third-Party Software License Compliance
The applications available through our catalog are open-source software owned and licensed by their respective upstream projects (e.g. the n8n Sustainable Use License, DocuSeal's AGPL license). We do not own, warrant, or license this software to you beyond making it available to run on infrastructure we manage. You are responsible for reviewing and complying with the license terms of each application you deploy.
9. Hosting & Third-Party Software Disclaimer
Opsily's obligations are limited to the hosting infrastructure. We do not develop, maintain, or control the source code of the third-party applications in our catalog, and we make no warranty regarding their functionality, security, fitness for a particular purpose, or legal compliance. Specifically, we are not responsible for:
- Bugs, vulnerabilities, or security flaws in the hosted application software itself;
- Your configuration or use of the hosted application;
- Data loss or corruption caused by the application (as opposed to the underlying infrastructure);
- Changes, discontinuation, or license changes made by the upstream open-source project.
We remain responsible for the matters described in Section 1 ("We are responsible for") and Section 11 (backups of the infrastructure layer).
10. Intellectual Property
You retain all rights to the data and content you create or upload. We retain all rights to our platform, infrastructure tooling, and branding. Nothing in these Terms transfers ownership of any hosted open-source application to you or to us - see Section 8.
11. Backups
Server-level backups are performed automatically and stored encrypted in AWS S3 (Frankfurt, Germany). Backups cover the infrastructure layer; we do not separately warrant application-level data integrity beyond what is captured by these automated backups.
12. Warranty Disclaimer
The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the Service will be uninterrupted or error-free.
13. Limitation of Liability
To the maximum extent permitted by law, our total liability arising out of or relating to these Terms or the Service is limited to the fees you paid us in the 12 months preceding the claim, and we are not liable for indirect, incidental, consequential, or lost-profit damages. Nothing in these Terms limits our liability for intent (Vorsatz), gross negligence (grobe Fahrlaessigkeit), or injury to life, body, or health, as such limitations are not permitted under German law (Section 309 BGB).
14. Indemnification
You agree to indemnify and hold Opsily harmless from any third-party claim arising from your use of the Service, your data, your configuration of a hosted application, or your violation of these Terms (including the Acceptable Use Policy in Section 7).
15. Data Protection
Our processing of your personal data is described in our Privacy Policy. Where we process personal data on your behalf as a data processor (e.g. data within your hosted application, if you grant us access), our Data Processing Agreement is incorporated into and forms part of these Terms.
16. Changes to These Terms
We may update these Terms from time to time. We will notify you by email of material changes. Continued use of the Service after the notified effective date constitutes acceptance of the updated Terms.
17. Governing Law & Jurisdiction
These Terms are governed by the laws of Germany. The courts of Berlin, Germany have exclusive jurisdiction over any dispute arising from these Terms, to the extent permitted by law.
18. Force Majeure
Neither party is liable for failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, war, internet or infrastructure outages, or governmental action.
19. Assignment
We may assign these Terms, in whole or in part, including in connection with a merger, acquisition, or sale of assets. You may not assign these Terms without our prior written consent.
20. Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
21. Contact
Questions about these Terms: security@opsily.com General contact: hello@opsily.com
Goodrepublic UG (haftungsbeschraenkt) - Karl-Kunger-Strasse, 12435 Berlin, Germany - HRB 243161 B (Amtsgericht Charlottenburg) - VAT DE353813913