Terms of Service

Effective Date: 1 April 2026 Last updated: 2 November 2026

These Terms of Service ("Terms") govern access to and use of the Opsily platform (opsily.com, console.opsily.com) and all related hosting services (the "Service") provided by Goodrepublic UG (haftungsbeschränkt), Karl-Kunger-Straße 14, 12435 Berlin, Germany ("Opsily", "we", "us").

"Business Customer" means a customer who is an entrepreneur within the meaning of § 14 BGB. "Consumer" means a consumer within the meaning of § 13 BGB. "Customer" or "you" means either. By creating an account, subscribing to a plan or using the Service, you agree to these Terms. Conflicting terms of the Customer do not apply unless we expressly agree to them in writing.

1. Conclusion of Contract

The contract is concluded when you complete your order and we confirm it or make the Service available. We may reject orders for good cause.

2. The Service

Opsily provisions and manages server infrastructure to run pre-configured, open-source software templates (for example n8n, DocuSeal, LibreChat and other applications in our catalog) that you choose to deploy.

We are responsible for: the underlying server, its availability as described in section 7, security patching and hardening of the infrastructure layer, HTTPS/TLS certificates, and infrastructure-level backups as described in section 6.

You are responsible for: configuring and operating the application itself once deployed, including its settings, integrations, users, content and the data you put into it.

Your application runs on a virtual server allocated to you alone, not on a shared Opsily platform database. We do not access, view or process the data inside your hosted application unless you ask us to, for example for support.

Infrastructure providers. We run the Service on servers of third-party providers in EU data centers (currently Hetzner Online GmbH and netcup GmbH) and use further service providers such as Amazon Web Services and Stripe. They are listed in our Data Processing Agreement. We may change providers, provided the level of protection and the agreed Service are maintained and changes to sub-processors follow the procedure in the Data Processing Agreement.

3. Eligibility and Accounts

The Service is available to Business Customers and to Consumers aged 18 or over. We do not provide the Service to individuals or entities located in, or subject to the jurisdiction of, any country or region subject to EU, UN or US sanctions, or on a related restricted-party list.

You must provide accurate registration information, keep your credentials confidential, and are responsible for all activity under your account. Tell us immediately if you suspect unauthorized use.

4. Fees and Payment

Subscriptions are billed monthly or annually in advance via Stripe. Prices for Business Customers are net of VAT. Prices for Consumers include VAT.
If a payment fails, we may suspend the Service after a reminder and a reasonable deadline. Statutory default interest applies.
Fees already paid are not refunded, except where these Terms or mandatory law provide otherwise, or where we fail to provide the Service as agreed. In that case we refund or credit the fee for the affected period.
Price changes are governed by section 17.

5. Term and Termination

Monthly plans run for one month and renew monthly. Annual plans run for one year and renew for another year unless cancelled before the end of the current term. For Consumers, after the initial term the contract continues for an indefinite period and can be terminated at any time with effect at the end of the following billing month.
You can cancel in the console or in text form (for example by email to hello@opsily.com). Cancellation takes effect at the end of the current billing period. We do not refund the unused portion of a billing period, except as stated in section 4 and section 18.
We may terminate ordinarily with 30 days' notice. Either party may terminate for good cause without notice. Good cause for us includes a serious or unremedied breach of section 8, and payment default after a reminder.

6. Data Export, Deletion and Backups

You can export your data from your application at any time during the term. After cancellation, the Service remains available until the end of the paid period, so you can export before then.
After the term ends, we delete your server, application and associated data without undue delay and in any case within 14 days. Backup copies are deleted within [30] days after that. Deleted data cannot be recovered. Free-trial usage of our "Ship" product is retained for 30 days after trial expiry and then deleted. Data that we must retain by law (for example invoicing records) is kept for the legally required period.
We make automatic server-level backups, stored encrypted in AWS S3 (Frankfurt, Germany). They exist so that we can restore the infrastructure layer. They are not an archive. We do not warrant application-level data consistency beyond what the backups capture, and you remain responsible for backups of data that is critical to you.

7. Availability, Maintenance and Support

We aim for an average annual availability of the server infrastructure of [99.5]%.
The following do not count as unavailability: planned maintenance that we announce in advance, urgent maintenance needed to prevent security risks, downtime caused by you or your application, force majeure, and failures of public networks outside our providers' data centers.
If availability falls below this target in a calendar month, you may reduce the fee for that month by the proportion of time the server was unavailable beyond the target. Further claims are governed by section 14.
Support is provided by email on a best-effort basis during Berlin business days, without fixed response times unless your plan states otherwise.

8. Acceptable Use

You may not use the Service to:

Host or transmit content that is illegal under applicable law;
Host, generate or distribute child sexual abuse material (CSAM). We report such use to the authorities;
Host or distribute pornographic or commercially erotic material, or content promoting terrorism, violence or extremism;
Distribute malware, conduct denial-of-service attacks, scan or attack other systems, or otherwise compromise the security or availability of any system;
Send unsolicited bulk communications (spam), engage in phishing, or run open mail relays;
Operate cryptocurrency mining or similar workloads;
Infringe the intellectual property rights of third parties;
Harass, threaten or abuse any individual;
Attempt to circumvent the security, resource limits or access controls of the Service;
Exceed the resource limits (storage, bandwidth, CPU, users or similar) of your plan.

These rules also reflect requirements of our infrastructure providers. A violation may therefore put our own contracts at risk.

9. Reports of Illegal Content and Measures

We do not monitor customer applications or data on an ongoing basis. In line with the EU Digital Services Act (Regulation (EU) 2022/2065) and the German Digital Services Act (DDG), we act when we become aware of a specific violation, for example through a report or an order from an authority.

Reports. Send notices of illegal content to security@opsily.com. Please include a reasoned explanation of why the content is illegal, its exact location (for example the URL or server), your name and email address, and a statement that you act in good faith and that the information is accurate and complete.

Measures. If we consider a violation likely, we may issue a warning, restrict access to specific content, or suspend or terminate the affected account (including server, application and data), with immediate effect if the violation is serious or not remedied.

Information and objection. We tell you the reasons for any restriction, unless the law prohibits it or it would obstruct an investigation. You can object by email within two weeks. We review the objection with human involvement. Your right to go to court remains unaffected.

We comply with lawful orders of authorities and disclose data to them where required by law.

10. Third-Party Software

The applications in our catalog are open-source software owned and licensed by their upstream projects (for example the n8n Sustainable Use License, DocuSeal's AGPL license). We do not own or license this software to you beyond making it available to run on the infrastructure we manage. You are responsible for reviewing and complying with the license terms of each application you deploy.

11. Scope of Our Responsibility for Hosted Software

Our obligations are limited to the hosting infrastructure. We do not develop, maintain or control the source code of the third-party applications in our catalog. Unless we have caused it ourselves, we are therefore not responsible for:

Bugs, vulnerabilities or security flaws in the hosted application software;
Your configuration or use of the hosted application;
Data loss or corruption caused by the application, as opposed to the underlying infrastructure;
Changes, discontinuation or license changes made by the upstream open-source project.

Section 14 applies without limitation to our own liability.

12. Your Responsibilities

You are responsible for the content and data in your application, for its legality, and for having a legal basis for processing any personal data. For personal data you are the controller (or the processor for your own clients). Our Data Processing Agreement applies.
You are responsible for the security of your application, including strong passwords, user management and the application's own updates and settings.
You are responsible for your users. If you make the Service available to your own clients or employees, you remain our contracting partner, must ensure they comply with these Terms, and are responsible for their acts as for your own.

13. Intellectual Property

You retain all rights to the data and content you create or upload. We retain all rights to our platform, infrastructure tooling and branding. Nothing in these Terms transfers ownership of any hosted open-source application to you or to us (see section 10).

14. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, for fraudulently concealed defects, for guarantees we have expressly assumed, under the Product Liability Act, and wherever the law mandates liability.
For slight negligence we are liable only for breach of an essential contractual obligation, meaning an obligation whose fulfilment makes proper performance of the contract possible and on whose observance you may regularly rely. In that case our liability is limited to the foreseeable damage typical for this kind of contract.
In the case of data loss, our liability under paragraph 2 is limited to the typical effort of restoring the data had you made regular backups appropriate to the risk.
We are not liable for slight negligence in breaching other obligations.
These limits also apply to the personal liability of our employees and agents.

15. Indemnification

You will indemnify us against third-party claims, including reasonable legal costs, arising from your culpable breach of these Terms or of the law, or from content you store through the Service. This does not apply where you are not responsible for the breach.

16. Data Protection

Our processing of your personal data as controller is described in our Privacy Policy. Where we process personal data on your behalf as processor (for example data in your hosted application), our Data Processing Agreement forms part of these Terms for Business Customers.

17. Changes to These Terms and to Prices

Business Customers. We may change these Terms or our prices for good reason (for example changes in law, security requirements, new features, or cost increases, including from our providers). We notify you by email at least 30 days in advance and point out the changes. If you do not object in text form within that period, the changes take effect. If you object, you may terminate effective at the date of the change, and the Terms or price that applied until then continue until termination takes effect.

Consumers. Changes to these Terms or to prices require your express consent. Without it, the contract continues on the existing terms.

18. Special Provisions for Consumers

Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract is concluded. To exercise it, inform us (Goodrepublic UG (haftungsbeschränkt), Karl-Kunger-Straße 14, 12435 Berlin, hello@opsily.com) of your decision by a clear statement, for example by email. You can use the model withdrawal form below, but this is not mandatory. It is sufficient to send your notice before the period expires.

Consequences of withdrawal. If you withdraw, we reimburse all payments received from you without undue delay and at the latest within 14 days of receiving your notice, using the same means of payment you used. If you asked us to begin the Service during the withdrawal period, you pay a reasonable amount proportionate to what has been provided until you notify us of your withdrawal, compared with the full scope of the contract.

Premature expiry. Your right of withdrawal expires prematurely if we have fully performed the contract and began performance only after you expressly consented to this and acknowledged that you lose your right of withdrawal on full performance.

Model withdrawal form (complete and return only if you wish to withdraw): To Goodrepublic UG (haftungsbeschränkt), Karl-Kunger-Straße 14, 12435 Berlin, hello@opsily.com: I hereby withdraw from the contract concluded by me for the following service: [service]. Ordered on [date]. Name of consumer: [name]. Address of consumer: [address]. Date and (on paper only) signature.

Dispute resolution. We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.

19. Force Majeure

Neither party is liable for failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, war, general internet or infrastructure outages, or governmental action. Payment obligations remain unaffected.

20. Assignment

We may transfer the contract to an affiliated company or to a successor in connection with a sale of the business, and will notify you. You may terminate within 30 days of that notice. You may not assign these Terms without our prior written consent.

21. Governing Law and Jurisdiction

These Terms are governed by German law. For Consumers, mandatory consumer protection provisions of the country of your habitual residence remain unaffected. The courts of Berlin have exclusive jurisdiction if you are a Business Customer. Otherwise, the statutory jurisdiction applies.

22. Final Provisions

If a provision of these Terms is or becomes invalid, the remaining provisions remain in force, and the statutory rules replace the invalid provision. Changes and additions to individual contracts must be made in text form.

23. Contact

Questions about these Terms: security@opsily.com General contact: hello@opsily.com

Goodrepublic UG (haftungsbeschränkt), Karl-Kunger-Straße 14, 12435 Berlin, Germany. HRB 243161 B (Amtsgericht Charlottenburg). VAT DE353813913.