Open-source helpdesk tools that cost 5x less than Zendesk.
Chatwoot runs on omnichannel support: email, live chat, SMS, WhatsApp, social, and voice. No per-agent pricing. No vendor lock-in. No US data hoarding.
Why teams switch from Zendesk to Chatwoot.
A side-by-side look at what you pay and what you get.
Pricing current as of July 2026. Zendesk pricing in EUR; Chatwoot Cloud pricing varies by plan. Opsily offers managed hosting with flat monthly subscription.
One inbox for everything.
Chatwoot unifies live chat, email, SMS, WhatsApp, Instagram, Facebook, TikTok, Telegram, Line, and voice calls. No switching tabs. No missed messages.
Why choose Chatwoot on Opsily.
Open-source helpdesk without the DevOps headache.
5-8x cheaper than SaaS.
For a 10-person support team, Zendesk costs €2,280-€13,800 per year. Chatwoot on Opsily is a flat monthly fee. No per-agent multiplication. No surprise bills as you scale.
Your data stays in the EU.
GDPR compliance on German servers. No US default. No data transfer risks. Export anytime. You own your customer conversations. If Opsily disappears, your data comes with you.
AI included, not an add-on.
Captain AI provides reply suggestions, auto-responses, translations, and conversation summaries. Zendesk charges separately for AI features. Chatwoot includes it on all paid plans.
Built for teams who need reliability
Get started in 3 steps.
From zero to live helpdesk in minutes.
Choose Your App
Select an app to get started.
Sign up or deploy
Choose Chatwoot Cloud (managed) or self-host via Opsily (zero DevOps). Create your account in under a minute.
Connect your channels
Add email, live chat, WhatsApp, SMS, social media. Sync your inbox in 5 minutes. All conversations flow to one shared mailbox.
Invite your team
Add agents, set auto-assignment rules, enable automation. Your helpdesk is live. Start replying to customers immediately.
Transparent, flat-fee pricing.
Choose a plan that fits your team size. All Opsily-hosted plans run on German servers with GDPR compliance, daily backups, and 24/7 monitoring. No setup fees. Cancel anytime.
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Trust & compliance built in.
Your customer data is protected by security and compliance standards, not promises.
GDPR Compliant
Hosted on German servers. Data never leaves the EU. Full compliance with GDPR article 32 requirements. Audit-ready documentation included.
SOC 2 Type II Certified
Independent security audit confirms Chatwoot meets industry standards for access controls, encryption, and operational security.
Daily encrypted backups
All conversations backed up daily. Encrypted at rest. Recoverable within 24 hours if needed. No data loss.
Data export anytime
Export all your conversations, customer data, and analytics as JSON or CSV. Take your data with you. No lock-in.
Open-source code
Full source code available on GitHub. 34.8K stars. 400+ contributors. Security audited by the community. You can self-host if you choose to.
Questions about open-source helpdesk tools.
We answer the most common questions about Chatwoot, open-source alternatives, and managed hosting on Opsily.
Open-source helpdesk tools are customer support platforms with publicly available source code. You can inspect the code, modify it, and deploy it yourself or on managed hosting. Chatwoot is the most popular modern open-source helpdesk — 34.8K GitHub stars, 15,000+ organizations using Chatwoot Cloud. Unlike SaaS platforms like Zendesk or Freshdesk that lock you into proprietary systems, open-source tools give you data ownership, full transparency, and freedom to migrate anytime. They cost 5-8x less because you're not paying for a vendor's massive sales and support overhead.
Start your free trial. No credit card required.
Deploy Chatwoot on Opsily today. Hacker plan is free. Paid plans start at €25/month (flat fee, unlimited agents). Migrate from Zendesk or Freshdesk in 3 hours with zero data loss.