A free ticketing system for small business that actually scales.
Most support tools start free but hit you with a per-seat tax the moment your team grows. Managed Chatwoot on Opsily gives you an enterprise-grade help desk for a flat monthly fee. Connect email, WhatsApp, and social media in one unified inbox.
A free ticketing system for small business without the per-user tax.
Managed Chatwoot is a powerful free ticketing system for small business that lets you own your data and skip the expensive SaaS subscriptions.
No Per-Seat Tax
SaaS competitors charge $19 to $39 per agent every month. If you add five people, your bill doubles. Opsily charges for the server, not the people. Add as many agents as you need without checking your bank balance.
True Data Sovereignty
Your customer conversations are your most valuable asset. Traditional SaaS tools put that data in a shared cloud you do not control. With Opsily, your Chatwoot instance runs on an isolated database. You own the keys, the backups, and the privacy.
Zero Maintenance Overhead
Self-hosting usually means late-night server updates and security patches. We handle all of that. We manage the infrastructure, perform daily backups, and keep your software current so you can focus on answering tickets.
Why 'Free' Ticketing Systems Often Cost the Most
Many small businesses start with the free tier of a major SaaS help desk. It works for a few weeks. Then you hire your third employee. Suddenly, you are forced onto a paid plan that costs $400 or more per year just to let your team talk to customers.
The Scaling Problem
Small businesses are agile. You might need extra help during a holiday rush or a product launch. In the SaaS world, adding temporary staff means increasing your fixed monthly costs forever. It creates a friction point where you hesitate to grow because the software tax is too high.
The Open Source Solution
Chatwoot is the modern answer to this problem. It is open-source software that matches the feature set of Zendesk or Intercom. By hosting it on Opsily, you get the convenience of a SaaS experience with the cost structure of a private server.
- Omnichannel Support: Manage email, website live chat, Facebook, Twitter, and WhatsApp in one place.
- Collaboration: Use private notes to talk to teammates inside a ticket without the customer seeing.
- Automation: Set up rules to route tickets to the right person automatically.
This is not just a free ticketing system for small business: it is a professional-grade platform that respects your budget.
Your help desk, live in minutes
We have simplified the deployment process so you can get back to your customers.
Choose Your App
Select an app to get started.
Pick Your Server
Choose a server size based on your expected ticket volume. You can always scale up later as your business grows.
One-Click Deploy
Our system installs Chatwoot, configures the database, and sets up your secure SSL certificate automatically.
Connect Channels
Link your support email and social accounts. Your team can start answering tickets immediately from the dashboard.
Opsily vs. The Big Guys
See how managed hosting changes the math for your support team.
Competitor pricing based on entry-level paid tiers as of early 2024.
Enterprise features for a small business price.
We do not gatekeep features. Every Opsily plan includes the full power of Chatwoot.
See pricing plansSimple, flat-rate pricing
No hidden fees. No per-user costs. Just reliable managed hosting.
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Your data is secure and private
We build infrastructure that meets the highest security standards.
GDPR Compliant
All data is hosted on servers within the EU, ensuring full compliance with strict privacy laws.
Isolated Instances
Your ticketing system runs in its own environment. Your data never mixes with other customers.
Automated Backups
We take daily snapshots of your entire system. If something goes wrong, we can restore it in minutes.
24/7 Security Monitoring
24/7 monitoring ensures your system stays online and secure.
Frequently Asked Questions
Yes, Chatwoot is one of the best open-source alternatives to paid help desks. While the software itself is free, hosting it on Opsily ensures you get professional performance and 24/7 reliability. Unlike the free tiers of big SaaS brands, we do not limit your features or the number of agents you can add to your team.
Ready to own your support desk?
Join the growing list of small businesses that have ditched expensive SaaS fees for managed Chatwoot hosting.