Chatwoot vs Intercom: Stop paying for "per-resolution" fees.
Intercom bills are a black box that grow as you succeed. Chatwoot provides open-source clarity with no hidden costs. Host it on Opsily for a flat monthly fee and own your customer data.
Average bill for a 5-person Intercom team.
Between seat upgrades and $0.99 Fin AI resolutions, costs spiral quickly. Chatwoot on Opsily stays flat even as your support volume triples.
See Flat PricingWhy teams switch from Intercom to Chatwoot
A side-by-side Chatwoot vs Intercom comparison showing what you pay and what you actually get.
Intercom pricing based on Advanced plan with moderate AI usage as of 2024.
Why choose Chatwoot vs Intercom on Opsily?
Get the power of self-hosted open source without the DevOps workload.
No Maintenance Headache
We handle the Docker containers, Postgres databases, and Redis caches. You focus on your customers while we handle the security patches.
GDPR Compliance Built-in
Your instance lives on private hardware in Germany. No data is transferred to US-based AI giants or shared with third parties without your consent.
High-Performance Hardware
Chatwoot is fast, but it needs resources. We use NVMe storage and dedicated RAM so your chat widget loads instantly for every visitor.
The hidden cost of Intercom\n\nIntercom pricing starts at $29 per seat. That is the marketing number. The reality is different. If you want automation, you pay for Fin AI. Intercom charges $0.99 for every single conversation Fin resolves. For a growing company, this is a tax on success.\n\nA team with 1,000 resolutions per month pays nearly $1,000 extra on top of their seat costs. If you scale to 5,000 resolutions, your bill hits enterprise levels before you even realize it.\n\n## Chatwoot: Omnichannel by design\n\nChatwoot is not just a chat widget. It is a central hub for email, WhatsApp, Facebook, and Twitter. \n\nBecause Chatwoot is open source, it does not gate features behind expensive tiers. You get the same powerful dashboard whether you have 100 or 100,000 contacts. You can connect your own OpenAI API key. This means you pay the raw cost of AI (fractions of a cent), not Intercom's $0.99 markup.\n\n## Ownership matters\n\nWhen you use Intercom, your customer data is their product. When you host Chatwoot on Opsily, you own the database. You can export it, back it up, or move it whenever you want. There is no vendor lock-in. You are in control of your customer relationships.
Migration from Intercom in 3 steps
Moving your support operations doesn't have to take weeks.
Deploy Chatwoot
Select your plan and your managed instance is provisioned automatically on a private server.
Import Your Data
Use the Chatwoot API or simple CSV uploads to bring your existing contacts and history across.
Swap the Widget
Remove the Intercom script from your site and paste in your new Chatwoot snippet. Your live chat is now active.
Predictable Chatwoot Hosting
No per-seat fees. No per-resolution fees. Just honest server hosting.
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Security for your support data
We take data sovereignty as seriously as you do.
GDPR Compliant
All data stays in Frankfurt, Germany. Full compliance with EU privacy laws.
ISO 27001
Data centers meet the highest global security standards.
Private Instances
No shared databases. Your Chatwoot instance is isolated and secure.
Automatic Backups
We run encrypted backups every 24 hours to ensure your data is never lost.
Frequently Asked Questions
Intercom charges per seat and per AI resolution ($0.99 each). Chatwoot on Opsily is a flat monthly fee for the server. You can have unlimited seats and unlimited conversations without your bill changing. Most teams save 60-80% after switching.
Ready to leave the Intercom tax behind?
Join the teams moving to managed Chatwoot. Deploy your server in Germany today.