Chatwoot vs Chaskiq: Which customer support platform fits your team?
Both are open-source, GDPR-compliant alternatives to Zendesk and Intercom. But they solve different problems. One is built for support teams. The other for marketing. Here's how to pick the right one - and why Opsily's managed hosting removes the DevOps burden either way.
Feature-by-Feature Breakdown
| Feature | Chatwoot | Chaskiq |
|---|---|---|
| Core purpose | Omnichannel support desk | Conversational marketing |
| Channels | Live chat, email, social (8+) | Web chat, video, WhatsApp |
| Target users | Support teams | Marketing teams |
| Help Center | Yes | Yes |
| Team assignment | Yes | Limited |
| Automation | Rules, canned responses | Campaigns, tours, banners |
| Reporting | Detailed team/agent reports | Audience analytics |
| Customization | Moderate | High (GraphQL API) |
| Data export | Full JSON/CSV export | Full export available |
The Real Difference
Chatwoot consolidates conversations. Your support team sees every message - from live chat, email, Facebook, WhatsApp, Twitter - in one inbox. You assign tickets, write internal notes, set automation rules, and measure response times.
Chaskiq engages visitors. It creates campaigns, segments audiences, shows targeted in-app messages, records video calls, and tracks customer journeys. It's built for marketing teams running campaigns, not for support teams managing inbound conversations.
This distinction matters. A support team using Chaskiq will feel like they're fighting the tool. A marketing team using Chatwoot will spend time rebuilding campaigns from scratch. Pick based on your primary need.
Pricing: Transparency vs Customization
Chatwoot Cloud Pricing
Chatwoot charges per agent per month. The model is predictable: one agent equals one price.
| Plan | Price | Conversations | Channels | AI Credits | Teams |
|---|---|---|---|---|---|
| Hacker | Free | 500/mo | Live chat | No | No |
| Startups | $19/agent/mo | Unlimited | All 8 channels | 300 credits | No |
| Business | $39/agent/mo | Unlimited | All 8 channels | 500 credits | Yes |
| Enterprise | $99/agent/mo | Unlimited | All 8 channels | 800 credits | Yes |
Example: A 5-person support team on the Business plan costs $195/month ($39 x 5).
Chaskiq Self-Hosted Pricing
Chaskiq offers free self-hosting, but managed support plans are custom. Third-party data shows typical pricing around $150-$599/month, plus a $199 setup fee. Exact pricing requires contacting Chaskiq directly.
Why This Matters
Chatwoot's per-agent model is simple to budget. Chaskiq's custom-quote model is flexible for enterprise buyers but requires a sales conversation. For small teams, Chatwoot is cheaper and easier to predict. For large enterprises with custom needs, Chaskiq may offer flexibility - at a higher entry cost.
Which One Is Right For You?
Choose Chatwoot If
You manage customer support: help desk, customer success, agency services. You need to consolidate conversations across email, chat, social, and messaging. You want per-agent pricing so you can scale without surprises. You value a simpler interface over advanced customization. You need a Help Center to reduce support tickets.
Choose Chaskiq If
You run marketing campaigns and in-app engagement: onboarding tours, welcome messages, email sequences. You need advanced audience segmentation and behavioral triggers. You use video calls as part of your customer experience. You want GraphQL APIs and plugin architecture for deep customization. You need outbound campaign automation.
The Honest Truth
They overlap on basic live chat, but diverge fast. Chatwoot excels at receiving and managing conversations. Chaskiq excels at initiating conversations and campaigns. A support team on Chaskiq will spend time wishing for assignment and automation. A marketing team on Chatwoot will spend time rebuilding campaigns from scratch. Pick based on your primary use case.
Why Opsily for Managed Chatwoot
Whether you choose Chatwoot or self-host, Opsily removes the infrastructure headache.
No DevOps. No ops.
Chatwoot runs on your server within 3 minutes. Opsily provisions infrastructure, handles SSL certificates, configures backups, patches security updates, monitors uptime, and scales automatically. Your team focuses on support conversations, not server management. No Kubernetes. No database tuning. No 3am alerts.
European data. Full GDPR compliance.
Your data lives in ISO 27001-certified German data centers. No data transfer to US servers. No startup billing surprises. Nightly encrypted backups. This matters if your customers are in the EU or if your compliance team asks about data residency. You own your data. Export it anytime.
Always up. Always patched.
Opsily maintains 99.9% uptime SLA across all managed apps. Security patches ship automatically. Your Chatwoot instance stays current without your team running updates. Automatic scaling means conversations don't slow down during traffic spikes.
Built for teams who need reliability
Trust & Compliance
Opsily meets the data and security standards your customers expect.
GDPR Compliant
Your customer data stays in the EU. We process personal data according to GDPR rules. Data subject rights (export, deletion) are built in. Both Chatwoot and Opsily respect your data.
Secure European Hosting
Your data is hosted in secure German data centers. This ensures EU data residency and protects against unauthorized access. Modern infrastructure security is built in.
Encrypted Backups
Every night, Opsily takes encrypted backups of your Chatwoot database. Backups are stored separately from your production server. Restore from any point in the last 30 days. No data loss.
No Vendor Lock-In
Chatwoot is open source. Export all your data and conversations anytime. Migrate to self-hosting or another provider without penalty. Your data belongs to you, not Opsily.
Frequently Asked Questions
Common questions about choosing between Chatwoot and Chaskiq, and why teams choose Opsily for managed hosting.
Chatwoot is designed for customer support teams: it consolidates live chat, email, social media (WhatsApp, Facebook, Instagram, Twitter), and messaging into one unified inbox. Chaskiq is built for marketing and customer engagement: it emphasizes campaigns, audience segmentation, in-app tours, pop-ups, and video calls. If your team needs to manage incoming support conversations, Chatwoot wins. If you need to run outbound campaigns and guide customers through onboarding, Chaskiq wins.
Ready to move your support team to Chatwoot?
Get Chatwoot running in 3 minutes on Opsily. GDPR-compliant German hosting, automatic backups, and 99.9% uptime. No credit card required.