Question 1

What is Twenty CRM? Is it a self-hosted open source CRM alternative to Salesforce?

Accepted Answer

Twenty CRM is a modern, open-source CRM built on React, GraphQL, and PostgreSQL. Unlike Salesforce, which costs $25 to $550 per user per month, Twenty is free to self-host or starts at $9 per user on cloud. It delivers custom objects, workflow automation, email sync, and AI agent integration without vendor lock-in. One consulting firm cut their CRM costs by 90% after switching from Salesforce to Twenty. The difference: Salesforce gives you 30 years of legacy workflows. Twenty gives you code you can read, modify, and own.

Question 2

How long does it take to deploy Twenty CRM on managed hosting?

Accepted Answer

On Opsily managed hosting, deployment takes 1 to 2 weeks from account setup through first data import and team configuration. We handle SSL certificates, database provisioning, backups, monitoring, and automatic updates. You get a working CRM ready to use. If you self-host Twenty yourself on your own servers, plan for 4 to 6 hours of Docker setup and configuration, plus ongoing maintenance. That's why most teams choose Opsily: managed hosting removes infrastructure burden so you can focus on using the CRM, not managing it.

Question 3

Can I import my Salesforce or HubSpot data into Twenty CRM?

Accepted Answer

Yes. Twenty supports CSV import and has a GraphQL API for bulk migrations. You can migrate 50,000+ records without issues. Export your contacts, companies, and deals from Salesforce or HubSpot as CSV, then import them into Twenty. The data structure is flexible enough to handle custom fields from your old system. We recommend testing on a small dataset first, but teams have successfully moved both platforms without data loss.

Question 4

Is Twenty CRM really free? What's the catch?

Accepted Answer

Yes, Twenty's core is genuinely free under the AGPL-3.0 open-source license. No catch. You can download, install, and use it on your own servers at zero cost forever. The reality for some teams is: you're responsible for infrastructure, backups, updates, and security. That's why Opsily offers managed hosting. You choose: completely free open-source software but you manage the servers, or use Opsily managed hosting and skip the DevOps work.

Question 5

Is self-hosted open-source CRM secure? Who has access to my data?

Accepted Answer

Self-hosted CRM is as secure as the infrastructure it runs on. With Opsily, your data stays on your chosen server (EU if you prefer it), and your team retains full control over access, backups, and retention. We handle encryption, database hardening, and security patches. You never share data with a vendor or SaaS company. Salesforce, by contrast, employs AI systems to scan customer data for compliance. For regulated industries or privacy-first teams, self-hosted open-source CRM offers far more control than SaaS.

Question 6

What happens when Twenty CRM releases an update?

Accepted Answer

With Opsily managed hosting, we handle all updates automatically. You wake up to a new version without doing anything. We test updates on a staging environment first, then roll them out. If you self-host Twenty yourself on your own servers, you're responsible for pulling the latest code, running database migrations, and restarting services. Most self-hosted open-source CRM teams update monthly, which takes 30-60 minutes. Opsily removes that burden: updates happen in the background.

Question 7

Can I customize Twenty CRM with custom workflows and data models?

Accepted Answer

Absolutely. Twenty is built for customization. Add custom objects (like projects or accounts), custom fields, and no-code automations through the UI. For developers, there's a TypeScript app framework, GraphQL API, and support for custom React components and server-side logic. You can extend Twenty with integrations or build your own. This is the core difference from Salesforce: you own the code and can modify it however you want without hiring consultants.

Question 8

What if I outgrow Twenty CRM or want to switch to a different CRM later?

Accepted Answer

Your data is yours. Export everything anytime using Twenty's API or CSV export. No lock-in, no penalties, no exit fees. If you later want Odoo, EspoCRM, or another CRM, Twenty's open data structure and standard formats make migration straightforward. Teams often start with Twenty, grow from 5 users to 50, and stay because costs stay flat and features scale. But switching is always an option.

Self-hosted open source CRM. Cut Salesforce costs by 90%.

Why Twenty CRM + Opsily?

Cut your CRM bill by 90%

Own your data. Full GDPR control.

Open-source CRM. No vendor lock-in.

Built for teams who need reliability

Twenty CRM vs. Salesforce: Why open-source wins

Deploy Twenty in four steps

Choose Your App

Click Deploy

Build your data model

Migrate your existing data

Invite your team. Scale.

Simple, transparent pricing

Enterprise-grade trust. Open-source cost.

Open-source code on GitHub

GDPR compliant by design

No vendor lock-in

Actively maintained

Questions about open-source CRM

Ready to cut your CRM bill and own your data?