Enterprise Directus Support: Scale without the DevOps burden
Directus is open source and free. But self-hosting infrastructure at scale isn't. Enterprise Support adds SLA response times and a dedicated manager. Opsily handles the rest.
What is Directus Enterprise Support?
Directus Enterprise Support is a professional service tier for business-critical deployments. It comes in two levels:
Basic Support: Includes access to the Directus support team with guaranteed SLA response times. Available as part of Enterprise Cloud plans or as an add-on for self-hosted commercial licenses. Covers production issues with defined response windows.
Premium Support: Adds 24/7 critical issue support and a dedicated customer support manager assigned to your account. Ensures you have a named expert familiar with your deployment and deployment strategy. Premium is for organizations where Directus infrastructure uptime directly impacts revenue.
As Directus moves from prototype to production at your organization, infrastructure complexity grows. You need monitoring, automated backups, security patches, database scaling, and someone on-call when things fail. Enterprise support means Directus expertise is only a message or call away - not waiting for the next standby rotation of your engineering team.
Why Opsily for Enterprise Directus
Directus is powerful. Hosting it shouldn't consume your team.
SLA response times you can trust
Basic support guarantees defined response windows for critical issues. Premium support adds 24/7 availability and a dedicated manager. No guessing when help will arrive. Your team knows exactly what to expect, every time.
EU data residency, no vendor lock-in
Your database lives in ISO 27001-certified German data centers. GDPR compliant. Fully encrypted backups. You own your data and can export it anytime. Directus is open source, so switching providers never traps you.
No infrastructure management
We handle database setup, automated daily backups, security patches, SSL certificates, monitoring, and scaling. You focus on APIs and use cases. We watch the infrastructure 24/7.
Built for teams who need reliability
From Self-Hosted to Enterprise Support
Directus grows with your needs. Here's the journey most organizations take.
Free, flexible, powerful. You control the database. Instant REST and GraphQL APIs from any SQL schema. Perfect for prototypes and small teams.
As usage grows: monitor uptime, test backup recovery, apply security patches, scale database resources, manage SSL certs, respond to midnight alerts. Costs add up fast - compute, storage, engineering time.
We handle infrastructure. You get SLA response times, a dedicated manager, daily backups, 24/7 monitoring. Cost becomes predictable. Your team sleeps at night.
Free, flexible, powerful. You control the database. Instant REST and GraphQL APIs from any SQL schema. Perfect for prototypes and small teams.
As usage grows: monitor uptime, test backup recovery, apply security patches, scale database resources, manage SSL certs, respond to midnight alerts. Costs add up fast - compute, storage, engineering time.
We handle infrastructure. You get SLA response times, a dedicated manager, daily backups, 24/7 monitoring. Cost becomes predictable. Your team sleeps at night.
Start with open-source Directus
Free, flexible, powerful. You control the database. Instant REST and GraphQL APIs from any SQL schema. Perfect for prototypes and small teams.
Infrastructure overhead multiplies
As usage grows: monitor uptime, test backup recovery, apply security patches, scale database resources, manage SSL certs, respond to midnight alerts. Costs add up fast - compute, storage, engineering time.
Switch to managed enterprise support
We handle infrastructure. You get SLA response times, a dedicated manager, daily backups, 24/7 monitoring. Cost becomes predictable. Your team sleeps at night.
Self-Hosted Directus
Visible costs:
- Server/compute: $50-200/mo
- Database hosting: $30-150/mo
- Storage: $10-50/mo
Hidden costs:
- Backup verification (4 hrs/mo)
- Security patches (2 hrs/mo)
- On-call rotation (1 engineer minimum)
- Monitoring setup & alerts
- Disaster recovery testing
- Scaling operations (when traffic spikes)
Total real cost: Often €300-800/mo when you count engineering time at market rates.
Managed Directus with Enterprise Support
All-in pricing:
- €15-100/mo depending on scale
- Includes: infrastructure, backups, monitoring, patches, SSL, scaling
- Add Premium Support for 24/7 + dedicated manager
What you trade:
- Zero ops overhead
- Transparent monthly bill
- Guaranteed uptime and response times
- EU data residency
- 24/7 expert support (if Premium)
ROI: Saves 6-12 hours/mo of engineering work. Pays for itself within the first month at most organizations.
Directus Hosting Plans
Choose the plan that fits your scale. All include GDPR-compliant EU hosting, daily backups, and 24/7 monitoring.
Loading pricing...
Trust & Compliance
Enterprise support means your team can rely on us. We're built for security and compliance from the ground up.
GDPR Compliant
All managed Directus deployments stay within the EU. Your data never leaves German data centers. Meets GDPR data residency requirements.
Certified Data Centers
Your infrastructure runs in secure, audited German data centers with enterprise-grade security practices and comprehensive compliance standards.
24/7 Monitoring
We watch your deployment around the clock. Automated alerts catch issues before they become customer-facing problems. Human response within minutes.
Open Source
Directus is community-driven and transparent. No vendor lock-in. Export your data anytime. Your infrastructure remains yours.
Frequently Asked Questions
Answers to common questions about Directus enterprise support, migration, and managed hosting.
Directus Enterprise Support comes in two tiers. The Basic tier includes access to the Directus support team with guaranteed SLA response times, included with Enterprise Cloud plans. The Premium tier adds 24/7 critical issue support and a dedicated customer support manager. Both tiers provide professional support for production deployments, ensuring your data platform stays reliable.
Ready to move from DIY to enterprise support?
Talk to our team about Directus Enterprise Support and managed hosting. We'll help you right-size the solution for your organization.