Hosted in Germany • GDPR-ready

Open Source Helpdesk Ticketing System with Source Code

Stop paying per-seat fees for software you do not own. Deploy Chatwoot on Opsily to combine the freedom of source code access with the reliability of managed hosting. Own your data. Control your support stack.

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34.5K

GitHub Stars

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8.2K

GitHub Forks

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60s

Deploy Time

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100%

Data Ownership

The Open Source Advantage

Why your helpdesk needs to be open source

Most modern ticketing systems are black boxes. You pay a monthly subscription per agent. You do not know how your data is stored. You cannot see the code. If the vendor raises prices or changes terms, you are stuck. This is the SaaS trap.

Choosing an open source helpdesk ticketing system with source code changes the power dynamic. Chatwoot provides a professional, omnichannel experience for your customers while giving your IT team full visibility.

Full transparency for security teams

When you have the source code, you can perform your own security audits. You do not have to trust a vendor's marketing claim. You can verify how tickets are encrypted and how customer PII is handled. For companies in regulated industries, this transparency is a requirement, not a luxury.

Customize without limits

Every business has a unique workflow. SaaS tools force you into their rigid structures. With Chatwoot, you can extend the platform. Whether you need a custom integration with a legacy database or a specific UI tweak for your agents, the source code is available. You are never limited by a third-party roadmap.

Everything Included

Professional Support, Without the SaaS Tax

Chatwoot matches the feature set of Intercom and Zendesk but stays under your control. No per-agent pricing. No hidden fees.

✓Omnichannel inbox: Email, Chat, WhatsApp, Facebook

✓Private notes and @mentions for team collaboration

✓AI-powered response automation (Captain)

✓Live chat widget with customizable branding

✓Automated ticketing workflows and macros

✓Detailed agent performance reporting

✓Mobile apps for iOS and Android

✓Full API access for custom integrations

Managed Open Source Helpdesk Ticketing System with Source Code

Get the benefits of open source without the maintenance headache. We handle the infrastructure so you can handle the tickets.

German Data Privacy

Your helpdesk is hosted on servers in Frankfurt, Germany. This ensures full GDPR compliance and data sovereignty for your European customers.

Automatic Source Code Updates

We monitor the Chatwoot repository for security patches and new versions. We apply updates to your instance automatically, keeping you secure.

High-Performance Stack

Chatwoot runs on a Ruby and Vue.js stack. We optimize our servers specifically for this architecture to ensure zero lag for your agents.

Built for teams who need reliability

99.9%

Uptime SLA

24/7

Server Monitoring

Daily

Encrypted Backups

Unlimited

Support Tickets handled

Monthly Cost Breakdown

Zapier Pro$29.00

HubSpot Starter$45.00

Typeform Basic$25.00

Total SaaS Cost$99.00/mo

Opsily Server

$20.00/mo

You save $948/year

Data Sovereignty

Keep your customer data in Europe

Support tickets contain sensitive information. Email addresses, phone numbers, and internal business details live in your helpdesk. Using a US-based SaaS provider often means your data is subject to foreign surveillance laws.

By deploying Chatwoot via Opsily, you keep that data in Germany.

GDPR by Design: Our infrastructure is built to meet the strictest EU privacy standards.
No Third-Party Access: Your database is yours. We do not sell your data or use it for training models.
Export Anytime: Since you are using an open source helpdesk ticketing system with source code, you can export your entire database and move it to your own on-premise servers whenever you want. No lock-in, ever.