Open-Source Help Desk Ticketing. No Per-Agent Fees.
Chatwoot combines live chat, email, ticketing, SMS, and social media support in one unified inbox. Hosted on Opsily in Germany. GDPR-compliant. Flat-fee pricing that doesn't grow with your team.
The SaaS Help Desk Problem
Zendesk costs €19 to €115 per agent per month. Freshdesk charges $19 to $89 per agent. For a 10-person team, that's €2,280 to €13,800 per year—forever growing with every hire.
Worse: they all host in the US. If GDPR, HIPAA, or data residency laws apply to your business, this is a compliance violation. Your customer data must stay in-country. SaaS platforms don't offer that option.
Open Source Breaks the Model
Chatwoot gives you enterprise features—omnichannel support, automation, AI replies, ticketing—without the per-agent model or vendor lock-in.
You own your data. Updates happen on your schedule. If Chatwoot changes direction, you have the full source code. No surprises. No lock-in.
Hosted by Opsily in Germany, you also get automatic updates, security patches, daily backups, and GDPR compliance baked in. You get the management ease of SaaS with the control of self-hosting.
The Numbers
Chatwoot has 34.8K GitHub stars—audited by thousands of developers. 15,000+ organizations use it. 6,492+ commits show continuous development. It's not a hobby project. It's actively maintained infrastructure you can trust.
Why Opsily for Chatwoot
Managed hosting that puts control back in your hands.
Save thousands on support software
Zendesk charges per agent. A 10-person team costs €2,280–€13,800 annually. Chatwoot on Opsily is flat-fee: unlimited agents, channels, and conversations included. Scale to 50 agents, 200 agents—your bill stays the same. No per-seat overages. No surprise scaling costs.
GDPR compliance. Data stays in Germany.
Zendesk, Freshdesk, and Intercom all host in the US. EU law requires data residency—customer conversations must stay in-country. Chatwoot on Opsily is hosted in Germany with full GDPR compliance. Your data never crosses an ocean.
No lock-in. Full data ownership.
Open source means you own the code. Export your entire conversation history, team settings, and configurations anytime. Switch hosting providers. Run it yourself. With SaaS, your data is trapped. With Chatwoot, it's yours.
Built for teams who need reliability
How Chatwoot Works
Unified customer support across every channel. Minutes to deploy.
Choose Your App
Select an app to get started.
Connect all your channels
Live chat on your website. Email. SMS. WhatsApp. Instagram, Facebook, Twitter. Telegram. Line. Every channel flows into one unified inbox.
One inbox for all conversations
No switching tabs. No fragmented inboxes. All messages—from email, chat, social, SMS—land in one place. Add private notes. Mention teammates. Tag conversations.
Route and assign automatically
Auto-assign by agent skill or availability. Set business hours and auto-responders. Round-robin keeps your team balanced. Never waste time on manual triage.
Automate and scale effortlessly
Canned responses for common questions. AI-powered reply suggestions speed up answers. Chatbots handle routine inquiries. Your team handles complex issues.
Why Teams Switch from SaaS to Open-Source Help Desk Ticketing
Cost, compliance, and control in one comparison.
Zendesk pricing reflects 2026 rates with 20% annual discount. Opsily provides flat-fee all-inclusive model with no per-seat or per-channel charges.
Trust & Compliance
GDPR-ready. Auditable by developers. Community-maintained.
GDPR Compliant
Hosted in Germany with full EU data protection compliance. Zero US data transfers. No third-party processors accessing customer data.
End-to-End Encrypted
All conversations encrypted in transit and at rest. Customer data is readable only by authorized support agents. No eavesdropping.
Open Source Verified
All code is public on GitHub. Community audits. No hidden back doors. 34.8K developers can review the security model.
EU Data Residency
Data stored on Opsily German servers. Compliant with GDPR, HIPAA, and regional data residency mandates. Your data stays in Europe.
Continuously Maintained
6,492 commits show active development. Security bugs are patched fast. New features ship monthly. Not abandoned software.
Simple Pricing. No Surprises.
Chatwoot hosted on Opsily in Germany, with unlimited agents, channels, and conversations. No per-seat fees. No hidden costs. GDPR-ready.
Loading pricing...
Frequently Asked Questions
Chatwoot is an open-source omnichannel customer support platform that combines live chat, email, ticketing, SMS, WhatsApp, Instagram, Facebook, and other channels in one unified inbox. Unlike Zendesk, Chatwoot is open source (code is publicly auditable and community-maintained), uses flat-fee pricing instead of per-agent charges, and can be hosted in your region for GDPR compliance. Zendesk costs €19–€115 per agent per month; Chatwoot on Opsily has no per-seat fees—unlimited agents included. You also own your data with Chatwoot and can export or modify it anytime. Zero vendor lock-in.
Start your GDPR-compliant help desk today.
No credit card required. 14-day free trial. Managed hosting and 24/7 support included.