Hosted helpdesk without per-agent pricing
Support 10 agents for $49/month with Chatwoot on Opsily. One flat-rate price, unlimited team growth, and GDPR compliance in German data centers.
Why hosted helpdesk beats both SaaS and self-hosted
You need a way to manage customer support across email, chat, WhatsApp, and social media. But per-agent pricing (Freshdesk: $19-$89/agent/month) scales with your headcount, not your budget. Self-hosting Chatwoot works, but requires DevOps time and infrastructure upkeep.
A hosted helpdesk splits the difference: your vendor manages the infrastructure, updates, and backups. You manage tickets and team growth, with zero price increase per additional agent.
Chatwoot on Opsily adds one more layer: EU-native hosting with GDPR built-in. Your customer data never leaves German data centers. No negotiation. No compliance theater. Just hosted helpdesk done right.
Why Opsily for your hosted helpdesk
Opsily strips away the complexity of SaaS per-agent models and DIY hosting overhead, leaving you with a managed helpdesk that scales with your team.
Flat-rate pricing at any scale
Choose your plan once: Small, Medium, Large, or Unlimited. Hire 20 agents next month? Your bill stays the same. No per-seat surcharge hidden in a contract addendum. Other platforms charge $19 per additional agent. Opsily does not.
GDPR compliance without paperwork
Your data lives in German data centers with full GDPR compliance built-in. No DPA negotiation, no legal hold-up. Chatwoot Cloud (official SaaS) runs in US AWS and requires separate compliance review. Opsily includes it.
No vendor lock-in
Chatwoot is open-source. Your data is yours. Export anytime. Migrate to another managed host whenever you want. You own the platform; we manage the infrastructure. That distinction matters.
Built for teams who need reliability
Opsily vs Freshdesk: What you actually pay
Freshdesk pricing as of March 2026. Per-agent costs estimated for Growth ($19), Pro ($55), and Enterprise ($89) plans.
saved per month with a 10-agent team
Compared to Freshdesk Growth plan ($19/agent x 10). Savings increase as your team grows.
See all pricing plansHow hosted Chatwoot works on Opsily
From sign-up to your first customer conversation: 3 minutes to deployment, unlimited scaling.
Small ($49/mo), Medium ($99/mo), Large ($199/mo), or Unlimited ($399/mo). All include Chatwoot, daily backups, SSL, and GDPR-compliant German data centers.
Your Chatwoot instance launches automatically. No Docker knowledge required. No infrastructure to provision. Your hosted helpdesk is live and ready to accept tickets.
Add email inboxes, live chat widget, WhatsApp, Facebook Messenger, Instagram, Twitter, SMS. All incoming messages land in one shared inbox with real-time routing and team collaboration.
Small ($49/mo), Medium ($99/mo), Large ($199/mo), or Unlimited ($399/mo). All include Chatwoot, daily backups, SSL, and GDPR-compliant German data centers.
Your Chatwoot instance launches automatically. No Docker knowledge required. No infrastructure to provision. Your hosted helpdesk is live and ready to accept tickets.
Add email inboxes, live chat widget, WhatsApp, Facebook Messenger, Instagram, Twitter, SMS. All incoming messages land in one shared inbox with real-time routing and team collaboration.
Choose your Opsily plan
Small ($49/mo), Medium ($99/mo), Large ($199/mo), or Unlimited ($399/mo). All include Chatwoot, daily backups, SSL, and GDPR-compliant German data centers.
Deploy in minutes
Your Chatwoot instance launches automatically. No Docker knowledge required. No infrastructure to provision. Your hosted helpdesk is live and ready to accept tickets.
Connect your channels
Add email inboxes, live chat widget, WhatsApp, Facebook Messenger, Instagram, Twitter, SMS. All incoming messages land in one shared inbox with real-time routing and team collaboration.
Scale without limits
Invite your whole team. No per-agent surcharge. Your Opsily plan price stays the same whether you have 3 agents or 30. Upgrade your plan only if you need more compute or features.
Simple, flat-rate pricing
All plans include Chatwoot, automatic daily backups, SSL certificates, auto-updates, and GDPR-compliant German data centers. Unlimited agents on every plan.
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Trust and compliance built-in
Your customer data is yours. No compromise on security or regulatory compliance.
GDPR Compliant
Data stored in German data centers with full GDPR compliance. Automatic compliance, no DPA negotiation required. EU-compliant by default.
Daily Encrypted Backups
Every 24 hours, your Chatwoot instance is backed up and encrypted. Restore anytime. Never lose customer conversation history.
99.9% Uptime SLA
Opsily manages infrastructure, monitoring, and failover. Your helpdesk stays online while you focus on customer support.
Open-Source Data Ownership
Chatwoot is open-source. You own your data. Export, migrate, or self-host anytime. No vendor lock-in.
Frequently asked questions about hosted helpdesk on Opsily
A hosted helpdesk is managed by a third-party provider (like Opsily) that handles infrastructure, updates, backups, and uptime. You manage tickets and support teams via a web browser. It sits between SaaS (fully managed, but expensive and limited control) and self-hosted (full control, but requires DevOps overhead). With hosted helpdesk on Opsily, you get the simplicity of managed infrastructure without per-agent pricing or vendor lock-in.
Your hosted helpdesk awaits
Stop paying per-agent. Start with a flat-rate plan on Opsily today. GDPR-compliant hosting, unlimited team growth, zero setup overhead.