Drift Alternative: Open-Source Chatwoot on Opsily's EU Servers
Drift is sunsetting March 2026. If your team used it for customer support and messaging, Chatwoot replaces it—omnichannel inbox, open-source code, no vendor lock-in. Opsily's managed hosting in EU data centers means GDPR compliance, flat-rate pricing, and zero DevOps overhead.
Drift is Sunsetting. Your Support Team Doesn't Have to.
Drift began as a conversational marketing platform but became a dual-purpose tool: sales chat for lead routing + customer support chat for visitor engagement. When Salesloft acquired it and announced shutdown in 2026, teams split two ways.
If your sales team relied on Drift's meeting booking and lead routing, you need 1mind or Qualified (specialized sales engagement tools). But if you used Drift for customer support, live chat, and visitor engagement—Chatwoot is the answer.
Chatwoot is an omnichannel inbox that consolidates email, WhatsApp, Instagram, SMS, Telegram, and live chat into one unified view. Open-source (MIT), no vendor lock-in, and available on Opsily's managed EU hosting.
Why Opsily's Managed Chatwoot Instead of Official Cloud
Chatwoot Cloud runs on US servers and requires a sales conversation for GDPR compliance.
Opsily hosts Chatwoot on EU infrastructure with built-in GDPR compliance, no extra compliance layer. Three other advantages come with managed hosting:
- Flat-rate pricing: Pay one price for your instance. Chatwoot Cloud charges per agent ($19–99/mo). A 5-person team costs the same as a 10-person team on Opsily.
- No DevOps burden: We handle backups, updates, monitoring, and scaling. You focus on support.
- Data stays in Europe: ISO 27001-certified data centers. Critical for EU-based companies and customer contracts that mandate local data residency.
Chatwoot vs Intercom: Feature and Pricing
Intercom dominates the live chat space. But the pricing math favors Chatwoot when you add the omnichannel breadth.
Intercom pricing as of October 2026. Chatwoot Cloud charges per agent; Opsily's managed hosting is flat-rate.
Drift Alternative: Why Opsily for Managed Chatwoot
Drift is gone. Chatwoot is open-source, but running it yourself means DevOps overhead. Opsily removes that friction.
EU Hosting + GDPR Built-In
Chatwoot Cloud runs in AWS US and requires sales contact for GDPR. Opsily's Chatwoot instances run in ISO 27001-certified German data centers. GDPR compliance is automatic, not an afterthought. Data stays where your customers need it.
Flat-Rate Pricing, Unlimited Agents
Chatwoot Cloud charges $19–99 per agent per month. A 5-person team costs the same as a 10-person team on Opsily. Add headcount without watching the bill spike. No per-seat surprises.
Fully Managed, Zero DevOps
Automated daily backups, SSL certificates, monitoring, updates, and scaling. You deploy once, we handle maintenance. Your ops team stays focused on customer support, not infrastructure patching.
Built for teams who need reliability
Everything Included in Every Plan
Chatwoot covers the full spectrum of customer communication. No feature gates by tier.
Get Set Up in 4 Steps
From Drift to Chatwoot on Opsily: no migrations, no downtime.
Sign up on Opsily, select your Chatwoot plan, and your instance deploys in minutes. Pick your EU server location.
Chatwoot's import tools pull in your contact lists, conversation history, and agent settings. Our team helps with Drift data export and re-mapping.
Link your email, WhatsApp, SMS, Instagram, and live chat widget. Chatwoot supports 10+ channels—activate only what you use.
Sign up on Opsily, select your Chatwoot plan, and your instance deploys in minutes. Pick your EU server location.
Chatwoot's import tools pull in your contact lists, conversation history, and agent settings. Our team helps with Drift data export and re-mapping.
Link your email, WhatsApp, SMS, Instagram, and live chat widget. Chatwoot supports 10+ channels—activate only what you use.
Create Your Managed Instance
Sign up on Opsily, select your Chatwoot plan, and your instance deploys in minutes. Pick your EU server location.
Migrate Your Data and Settings
Chatwoot's import tools pull in your contact lists, conversation history, and agent settings. Our team helps with Drift data export and re-mapping.
Connect Your Communication Channels
Link your email, WhatsApp, SMS, Instagram, and live chat widget. Chatwoot supports 10+ channels—activate only what you use.
Invite Your Team and Go Live
Add team members, set up automation rules, and enable Captain AI. Your support team is live with zero per-agent fees.
Transparent Opsily Pricing
Pick the server size that fits your load. All plans include automated backups, GDPR-compliant EU hosting, and unlimited agents.
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Trust & Transparency
Built on open-source principles and infrastructure that respects customer data.
GDPR Compliant Hosting
Your customer data is hosted in German data centers and automatically complies with GDPR. No additional compliance setup required.
Open-Source (MIT License)
Chatwoot's core code is publicly available on GitHub. No hidden features, no mystery algorithms. You own your data and can inspect the platform.
EU Data Residency
Your customer conversations and team data stay in Europe. No US data center creep. Critical for regulated industries and EU customer contracts.
Automated Backups & Monitoring
Daily encrypted backups, redundant storage, and 24/7 monitoring. If something breaks, we know about it before you do.
Frequently Asked Questions
Setup, pricing, security, and what happens to your Drift data.
Drift's data export tools let you download conversation history and contact lists. Chatwoot has built-in CSV import for contacts and canned responses. For conversation history, Chatwoot's team can assist with re-mapping, though older Drift messages may not transfer in real-time (this is a Drift API limitation, not Chatwoot's). We'll help you preserve what matters and start fresh on day one. The process typically takes 2–5 business days.
Ready to Leave Drift Behind?
Start your managed Chatwoot instance on Opsily. No credit card, no long-term contracts. Scale your support without scaling your SaaS bill.