Question 1

What is the Ollama web interface, and how does Open WebUI work?

Accepted Answer

Ollama is the engine: it downloads large language models (Llama 2, Mistral, Neural Chat) and runs inference locally or on a server. It has no web interface—just a REST API and CLI. Open WebUI is the front-end: a ChatGPT-like web application that connects to Ollama (or other LLM providers) and gives your team a nice UI for chatting. Think of it this way: Ollama is the motor, Open WebUI is the dashboard.

Question 2

How is Opsily hosting different from running Open WebUI myself?

Accepted Answer

If you run Open WebUI on your own server, you manage updates, security patches, database backups, scaling, and monitoring. Opsily does all of that for you. We keep Open WebUI updated, ensure it's secure, back up your conversation history daily, and scale resources automatically if you add team members. You get a URL, share it with your team, and it just works. No DevOps required.

Question 3

Can I use Open WebUI with different LLM providers, not just Ollama?

Accepted Answer

Yes. Open WebUI can connect to Ollama, OpenAI, Claude, Mistral, and other LLM APIs through LiteLLM. You can also self-host multiple model providers. The advantage: you're not locked into one vendor's models or pricing. Switch providers, compare outputs, or mix-and-match models depending on the task.

Question 4

How do I upload documents for RAG (retrieval-augmented generation)?

Accepted Answer

Open WebUI has a built-in RAG feature. In the chat interface, click the attachment button, upload a PDF, document, or text file. Open WebUI indexes it and includes relevant passages in the model's context window. This is useful for asking questions about internal documentation, contracts, or knowledge bases without retraining the model.

Question 5

Is my data private on Opsily? Do you access conversations?

Accepted Answer

Yes, completely private. Your conversations and model data are stored in an encrypted database on your Opsily server. Opsily staff do not access your data. Backups are automated and encrypted. Only you (and team members you grant access to) can read your conversations. You can export or delete them anytime.

Question 6

What happens to my data if I cancel my Opsily account?

Accepted Answer

You have 30 days to request a full data export after cancellation. We provide it as a JSON dump, database backup, or export to your own PostgreSQL instance. After 30 days, we delete the data permanently. If you want to self-host Open WebUI beforehand, we can help with migration.

Question 7

How many team members can access Open WebUI at the same time?

Accepted Answer

Open WebUI supports unlimited concurrent users (within your plan's app allocation). If you're on the Small plan (3 apps), Open WebUI is one of those apps, and all your team can access the same instance simultaneously. Each user can have their own login and see only their own conversations (unless you enable sharing).

Question 8

Do I pay for API calls or tokens with Opsily's Open WebUI?

Accepted Answer

No. You pay a flat monthly fee for your Opsily plan. There are no per-token charges or API overage fees. If you connect to external APIs (like OpenAI), you pay those separately. But if you use only local Ollama models (which we recommend), your only cost is the Opsily hosting fee.

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